FOR IMMEDIATE RELEASE November 4, 2015
YXE’s QUALITY OF SERVICE IS LEADING THE COUNTRY
Saskatoon International Airport (YXE) is pleased to announce that it has the highest customer satisfaction scores across Canada for the second consecutive quarter. YXE’s customer satisfaction scores are measured through Airport Council International – North America and its Airport Service Quality (ASQ) program. The ASQ program is used to benchmark airport performance worldwide. “Saskatoon International Airport is committed to be the most valued airport experience in Canada,” says Stephen Maybury, President and CEO of Saskatoon Airport Authority. “Together with our airport partners, we have made significant strides in improving service quality to earn the top standing in Canada”. YXE plans to continue to build on these scores to improve key areas such as parking and other value-adding terminal services.
YXE is also being recognized for having the top On-Time Performance (OTP) scores in the country year-to-date. “Our guests have a stated departure time on their boarding pass,” says Maybury. “We work collaboratively with all of our partners to facilitate efficient operations and contribute to a positive experience at our airport”. OTP is considered leaving within 15 minutes of the scheduled departure time.
“Significant investments have been made to achieve top scores in both Service Quality and On-Time Performance,” explains Maybury. “Completion of the $53 million terminal expansion in early 2015 has created space for guests to be comfortable and to enjoy the new experiences the airport has to offer.” In addition, YXE has expanded its operations by providing 24/7 support that assists in meeting airlines’ departure/arrival schedules and responding to challenges as they arise.
For more information contact:
President & CEO
Saskatoon Airport Authority
About Saskatoon International Airport (YXE)
Saskatoon Airport Authority is a partner in developing Saskatoon and Saskatchewan by operating a world-class airport that is connecting Saskatoon to the world. Saskatoon International Airport (YXE) reported a 6.7% increase in passenger traffic for 2014 with over 1,480,000 passengers, marking the eleventh consecutive year of positive growth. YXE is currently Canada’s twelfth busiest airport. A $53 million air terminal building expansion was completed in 2015.