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YXE Quality of Service Most Improved in North America

FOR IMMEDIATE RELEASE                                                                        February 29, 2016 YXE’S QUALITY OF SERVICE IS MOST IMPROVED IN NORTH AMERICA

Saskatoon International Airport (YXE) is  pleased to announce that  it been  awarded the Airport Council International (ACI)’s award for the Most Improved Airport in North America in 2015.


The ASQ program is used to benchmark passenger satisfaction at airports worldwide. “Saskatoon International Airport is committed to be the most valued airport experience in Canada,” says Stephen Maybury, President and CEO of Saskatoon Airport Authority. “Together with our airport partners, we have made significant strides in improving service quality to be acknowledged as the Most Improved Airport in North America”. YXE plans to continue to build on these scores to improve key areas such as parking and other value-adding terminal services.


YXE is also proud to announce it has the top On-Time Performance (OTP) scores in the country for 2015. Our guests have a stated departure time on their boarding pass,” says Maybury. “We work collaboratively with all of our partners to facilitate efficient operations and contribute to a positive experience at our airport”. OTP is considered leaving within 15 minutes of the scheduled departure time.


“Significant investments have been made to achieve top scores in both Service Quality and On-Time Performance,” explains Maybury. “Completion of the $53 million terminal expansion in early 2015 has created space for guests to be comfortable and to enjoy the new experiences the airport has to offer.” In addition, YXE has expanded its operations by providing 24/7 support that assists in meeting airlines’ departure/arrival schedules and responding to challenges as they arise.


The ACI Airport Service Quality (ASQ) programme is unique as the airport industry’s only global benchmarking programme measuring passenger satisfaction in real time while passengers are at the airport. Implemented at over 300 airports worldwide, the ASQ programme delivers an in-depth assessment of the quality of the customer service experience, including elements such as check-in; security; wayfinding; food & beverage; and more. The resulting database allows for a comprehensive analysis of the customer service experience at each participating airport.


We see ever-greater competition among airports and with it increasing pressure to optimize performance across the operation, especially when it comes to the passenger experience, noted Angela Gittens, Director General, ACI World. “Today’s airport managers must respond to the passenger’s demand and expectation for superior customer service.


2015 ASQ results place Saskatoon International Airport (YXE) among the world’s best airports for the quality of its customer service experience.



For more information contact: Stephen Maybury

President & CEO

Saskatoon Airport Authority



About Saskatoon International Airport (YXE)

Saskatoon Airport Authority is a partner in developing Saskatoon and Saskatchewan by operating a world-class airport that is connecting Saskatoon to the world. Saskatoon International Airport ( YXE) saw 1,443,428 passengers in 2015, the second busiest year ever with an average five -year growth rate of 3.6%. A $53 million air terminal building expansion was completed in 2015.

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